Reference: RM166M
An experienced manager within the credit and collections industry, this candidate excels at training and motivating staff to achieve challenging performance targets while consistently delivering high-quality service. They are committed to upholding high ethical standards, integrity, and professionalism. Their management approach focuses on developing team members to reach their full potential.
Functional Skills
- Strong organizational and planning skills
- In-depth knowledge of debt collections and the National Credit Act
- Diplomatic with a professional attitude
- Comprehensive understanding of HR policies and legislation
- Conflict resolution skills
- Excellent interpersonal relations
- Strategic planning and foresight
- Proficient written and verbal communication skills
Key Achievements
- Successfully managed and optimized collections and recoveries strategy execution.
- Led recruitment, hiring, training, and coaching of team leaders.
- Developed and measured KPIs for collections and recoveries.
- Maximized collections and recoveries by managing relationships with stakeholders and agencies.
- Ensured compliance with industry regulations through internal process audits.
- Created monthly performance reports included in executive committee reports.
- Managed business rescue and liquidation matters effectively.
