Collections and Recoveries Supervisor – South Africa

Reference: RM166M

An experienced manager within the credit and collections industry, this candidate excels at training and motivating staff to achieve challenging performance targets while consistently delivering high-quality service. They are committed to upholding high ethical standards, integrity, and professionalism. Their management approach focuses on developing team members to reach their full potential.

Functional Skills

  • Strong organizational and planning skills
  • In-depth knowledge of debt collections and the National Credit Act
  • Diplomatic with a professional attitude
  • Comprehensive understanding of HR policies and legislation
  • Conflict resolution skills
  • Excellent interpersonal relations
  • Strategic planning and foresight
  • Proficient written and verbal communication skills

Key Achievements

  • Successfully managed and optimized collections and recoveries strategy execution.
  • Led recruitment, hiring, training, and coaching of team leaders.
  • Developed and measured KPIs for collections and recoveries.
  • Maximized collections and recoveries by managing relationships with stakeholders and agencies.
  • Ensured compliance with industry regulations through internal process audits.
  • Created monthly performance reports included in executive committee reports.
  • Managed business rescue and liquidation matters effectively.
South African Candidate